WiFi / LAN help

Check the official guides and the quick checks below before filing a complaint.

Quick checks

  1. Restart the router, wait two minutes, then reconnect.
  2. Confirm the hostel LAN cable is in a LAN port, not the WAN port.
  3. Check the router address: hostel LAN addresses normally look like 10.22.x.x.
  4. Ask whether neighbours on the same floor are also down; if yes, it is likely a switch or uplink issue.
  5. Keep the router model, MAC address and your room number ready when filing.

Official IITM network pages

Wireless router configuration LAN setup instructions Hostel zone LAN manual (PDF) NetAccess / CC home

Still down?

File an INTERNET complaint with your room number, router model and MAC address. The office can escalate it to the network helpdesk.

File a WiFi complaint

Helpdesk

helpdesknetworks@iitm.ac.in

Keep the hostel office in copy: jamuna@smail.iitm.ac.in.